FAQ

Currently, we only ship within Pakistan. We provide fast delivery to all major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other locations across the country.

At the moment, we do not have a refund policy in place. However, if you receive a damaged or defective product, please contact us immediately and we will work with you to resolve the issue. We stand behind the quality of our products.

Delivery typically takes 2-3 business days for major cities like Karachi, Lahore, and Islamabad. For other cities, it may take 3-5 business days. We use reliable courier services including TCS for safe and timely delivery.

Yes, absolutely! We only sell 100% authentic toys from trusted brands and suppliers. Every product in our collection is carefully sourced and verified for authenticity before being listed on our website.

Currently, we only accept Cash on Delivery (COD). Payment must be received before shipment, so you pay when your order arrives at your doorstep.

Once your order is shipped, you will receive a tracking number via SMS or email. You can use this tracking number on our Track Order page or the courier company's website to monitor your shipment status.

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will work with you to resolve the issue as quickly as possible, which may include replacement or store credit.

Currently, we operate as an online-only store to provide you with the best prices and widest selection. All orders are fulfilled from our warehouse and shipped directly to your address.

You can reach our customer support team through our Contact page, WhatsApp, or social media channels. We strive to respond to all inquiries within 24 hours during business days.